How We Automated KFC’s Drive-Thru Orders with a 24/7 AI Voice Agent

Imagine pulling up to a KFC drive-thru and being greeted by an AI voice agent that can take your order, update it in real-time, calculate pricing, and process payment — all without a single human involved.

That’s exactly what we built.

In this demo, I’ll walk you through how the VHO AI Voice Platform automated the ordering process for one of the world’s biggest restaurant brands, and how the same technology can be applied to almost any business.

The Demo: AI Takes the Order

On the left side of the screen, the KFC menu is displayed. On the right, the AI voice agent is ready to interact.

The customer calls in:

“I’d like to get two combos — two pieces dark meat each. And add French fries, no drinks.”

The AI confirms the details, updates the order, calculates the total, and even responds naturally when the customer changes their mind:

“I changed my mind, remove the fries.”

The AI updates the order instantly, adjusts the price from $16 to $14, and instructs the customer to drive up to the next window to pay and collect.

Every step — from order capture to pricing and updates — is handled by the AI agent in real time.

Watch the full demo video here:

https://www.youtube.com/watch?v=WHw0q_se2gk

How It Works

This system is powered by the VHO AI Voice Platform, which can be customized for any restaurant or business.

Key features include:

Multi-language support (40+ languages)

24/7 availability

Real-time pricing and costing

Payment integration (Stripe and other gateways)

Full menu integration for instant updates

The AI is trained to handle menu queries, upsells, changes, and cancellations — just like a trained human staff member.

Why This Is Powerful

For a high-volume restaurant like KFC, the benefits are clear:

Reduced staffing costs for order-taking roles

Faster service during peak hours

Consistent upselling opportunities

Error-free order processing

But the same voice AI logic can work in dozens of other industries — from retail to healthcare to customer support.

How You Can Build This

If you want to create a similar AI voice agent for your own business or for clients, here’s the general approach:

Define the Conversation Flow — Map out how customers typically interact.

Integrate Your Menu or Product Catalog — Ensure the AI can reference all items and prices.

Set Up Payment Integration — Connect to Stripe or your preferred gateway.

Train the AI on Business Rules — How to upsell, handle changes, and process orders.

Deploy Across Channels — Phone lines, drive-thrus, or even WhatsApp voice calls.

The VHO platform makes this process significantly faster by providing a no-code interface for prompt creation, language support, and integrations.

The Future of Drive-Thru Automation

This KFC demo shows that AI voice agents are no longer just a concept — they’re ready for deployment at scale.

Whether it’s a fast-food giant or a small local chain, any business that handles repetitive voice interactions can benefit from a 24/7 AI voice agent.

And yes — in the demo, the AI-powered order was actually prepared and delivered exactly as requested. The voice AI got it right, start to finish

If you want to see the full process or get help building one, visit vhoai.com or reach out via the form linked in the description. We’ve already deployed similar systems for some of the biggest brands in the world — and your business could be next.